FAQ
We’ve put together answers to some of the most common questions to make your shopping experience with Mellyto easy, clear, and stress-free.
Where is Mellyto located?
Mellyto operates from the United States. Our business address is:
1376 Johnson Ave, San Jose, California 95129, United States
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase is required.
How long does delivery take?
- Order Processing: 1–2 business days (Monday to Friday)
- Shipping Time: 5–7 business days
Estimated Total Delivery Time: 6–9 business days
Please note that delivery times are estimates and may vary due to external factors such as carrier delays or peak seasons.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive a confirmation email with all your order details.
Can I track my order?
Absolutely. After your order is shipped:
- You will receive a tracking number via email
- Tracking updates are usually available within 24–48 hours
What is your return policy?
We offer a 30-day return window for eligible items. For full details on return conditions, eligibility, and the process, please refer to our Return & Refund Policy page.
How do I request a return?
To start a return, please contact us at:
support@mellyto.store
Be sure to include your order number and the reason for your return so we can assist you quickly.
Are there items that cannot be returned?
Some products may be marked as final sale and are not eligible for returns. Any such conditions will be clearly mentioned on the product page before purchase.
Customer Support
For any questions, our support team is ready to assist:
Address: 1376 Johnson Ave, San Jose, California 95129, United States
Phone: +1 386 260-8519
Email: support@mellyto.store
We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.